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Baylor University Medical Center at Dallas

3500 Gaston Ave.
Dallas, TX 75246

As the flagship hospital of Baylor Health Care System, Baylor Dallas serves more than 300,000 people each year. Founded in 1903, our legacy of caring is reflected in our accomplishments in both health care and community service. Our nationally recognized facility is a major center for patient care, teaching and research in the Southwest.

Insurance Accepted

Insurance listings are subject to change without prior notice. Please call the hospital (214.820.0111) or health plan to verify coverage information prior to scheduling your visit or procedure.

Please contact the physician offices to verify the types of insurance plans they accept. If you have questions, or for more information about physicians on the medical staff at Baylor Dallas, call the Baylor Physician Referral Line at 1.800.4BAYLOR (1.800.422.9567).

Patient Admission Information

  • Surgery Pre-admit Appointment
  • You should complete your pre-admission appointment 7-14 days before surgery. Please discuss your pre-admit appointment with your physician office scheduler when discussing surgery dates. For questions about your appointment, please call 214.820.6200 or email PreAdmitTesting@baylorhealth.edu.
  • Surgery Day of Admission
  • On the day of your surgery, you will be checked in at the Washington Street Medical Plaza entrance and registered by Access Services.
  • Parking
  • Valet parking at the Washington Street Medical Plaza entrance is available from 6:30 a.m. to 11 p.m. You may also park in garage 8 under the Wadley/Barnett Towers or garage 5 across from Barnett Tower on Junius Street.
  • Labor & Delivery
  • The Baylor Dallas Labor and Delivery area is located on the first floor of the James M. and Dorothy D. Collins Women and Children's Center. The circular drive entrance is easily accessed from Junius Street, with short-term maternity parking. Visitors have access to the center and may park in garage 4 or 5 on Junius Street.

Hospital Amenities

  • ATMs and Change Machine
  • ATMs are located on the first floor of Jonsson, Roberts and Barnett Towers; in the basement of Truett near the cafeteria; and in the reception area of the emergency department, first floor Roberts.
  • A change machine is located in the reception area of the emergency department.
  • Café
  • Truett Café
    • Located in the basement of Truett Hospital
    • Open daily, 6:30 a.m. to 7:30 p.m.
    • Features a full-range of food and beverage items
  • Espresso Impressions
    • Located in the basement of Truett
    • Open weekdays, 6 a.m. to 5:30 p.m.
    • Offers Starbucks® coffee, muffins, cakes and pastries
  • The Atrium Market
    • Located on the first floor of Roberts, near the Roberts Gift Shop
    • Open weekdays, 6:30 a.m. to 1:30 a.m., and weekends, 7:30 p.m. to 1:30 a.m.
    • Offers hot and cold meals, desserts, snacks, Starbucks® coffee and other beverages
  • Frulatti Cafe and Bakery
    • Located on the first floor of Barnett Tower
    • Open weekdays, 6 a.m. to 8 p.m., and Saturdays, 8 a.m. to 4 p.m.
  • Cafe Charles
    • Located on the second floor of Baylor Charles A. Sammons Cancer Center
    • Open weekdays, 7:30 a.m. to 3:30 p.m.
    • Offers a menu of nourishing meals in a sunny and scenic setting
  • Latte Hope
    • Located near the skybridge on the second floor of the Cancer Center
    • Open weekdays, 6:30 a.m. to 3:30 p.m.
    • Offers gourmet coffees, teas and pastries
  • Chapel
  • Penland Chapel, first floor Truett, is open for prayer or meditation 24 hours a day. Protestant and Catholic services are held on Sundays.
  • The Interfaith Garden of Prayer is located on Junius Street, between Roberts Hospital and Baylor T. Boone Pickens Cancer Hospital.
  • There is also a chapel on the first floor of Baylor Charles A. Sammons Cancer Center, a meditation room on the second floor near the skybridge, and a Healing Garden outside the front of the cancer center.
  • Chaplains are available 24 hours a day and can be reached through your nurse.
  • Concierge
  • Concierge desks are open daily from 8 a.m. to 5 p.m.
  • Roberts Hospital, first floor, 214.820.4161
  • Truett Hospital, first floor, 214.820.6684
  • Jonsson Hospital, first floor, 214.820.6680
  • Cancer Center, first floor, 214.820.2617
  • Emergency Department visitors lounge
  • Wadley and Barnett Towers Medical Plaza
  • Gift Shops
  • Roberts Gift Shop
    • Located on first floor Roberts
    • Open weekdays, 8 a.m. to 7:30 p.m., Saturdays, 10 a.m. to 5 p.m., and Sundays, 1-5 p.m.
    • Offers plants and gifts
  • Flower Power
    • Located on first floor Barnett Tower
    • Open weekdays, 7 a.m. to 9 p.m., Saturdays, 10 a.m. to 6 p.m., and Sundays, 9 a.m. to 5 p.m.
    • Offers a selection of flowers
  • Simply Mom's
    • Located on first floor Hoblitzelle
    • Open weekdays, 10 a.m. to 5 p.m., and Saturdays, 10 a.m. to 2 p.m.
    • Sells specialty breastfeeding equipment and clothing for mothers and babies
  • The Cancer Boutique, also known as Ernie's Appearance Center
    • Located on the second floor of Sammons Cancer Center
    • Open weekdays, 8:30 a.m. to 4:30 p.m.
    • Sells specialty clothing and items for cancer patients, plus other gift items
  • Sammons Cancer Center Gift Shop
    • Located near the skybridge entrance on the second floor
    • Open weekdays, 8:30 a.m. to 4:30 p.m.
  • Vending Machines
  • Some patient floors on the lower levels of Hoblitzelle and Jonsson hospitals
  • Lower level emergency department visitor lounge
  • By the elevators near the operating room in Roberts
  • Second floor of Sammons Cancer Center

Phone Directory

  • Administration
  • 214.820.3189
  • 214.820.0111 (operator)
  • Concierge
  • 214.820.4161 (Roberts Hospital, first floor)
  • 214.820.6684 (Truett Hospital, first floor)
  • 214.820.6680 (Jonsson Hospital, first floor)
  • Family & Patient Services (Social Services)
  • 214.820.2833
  • 214.820.3515 (after hours)
  • Nutrition Services
  • 214.820.3497
  • 214.820.5208 (Truett, Basement)
  • Parking Services
  • 214.820.7275
  • Pastoral Care
  • 214.820.2542
  • 214.820.1600 (after hours)
  • Pharmacy
  • 214.820.3451
  • Plaza Hotel
  • 214.820.7000
  • Public Safety (Police)
  • 214.820.4444
  • 3-SERVE Baylor Customer Helpline
  • 214.818.7378

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